1. No statutory right of withdrawal for hotel bookings
Hotel bookings are contracts for accommodation services for purposes other than residential purposes that are provided on a specific date or for a specific period. Under § 312g(2) no. 9 of the German Civil Code (BGB) there is no statutory right of withdrawal for such contracts – even if you book online.
Your booking is therefore generally binding. Whether and under which conditions you can cancel free of charge or for a fee depends on the cancellation conditions of the booked rate.
2. Cancellation conditions of the rate
The cancellation conditions applicable to your booking are shown to you before you complete the booking. You can also find them in your booking confirmation and in your customer account under “My Bookings”. There are in particular the following types of rates:
- Free-cancellation rates: You can cancel free of charge up to the time stated in the rate and receive the full amount paid back. For hotels offered directly via HalalReservation, free cancellation is possible up to and including the day before arrival, unless otherwise stated for the rate.
- Non-refundable rates: These rates are often cheaper but cannot be cancelled or changed free of charge. In the event of cancellation or no-show, the full price is payable.
- Rates of our partner hotels (TBO Holidays): The cancellation deadlines and fees of our partner shown at checkout apply. These may be tiered, e.g. free of charge until a certain date and thereafter a percentage or fixed fee up to the full price. The fee is deducted from the refund amount.
The time at which your cancellation reaches us is decisive for meeting a deadline.
3. How to cancel
- Log in to your customer account and open My Bookings.
- Select the booking and click “Cancel Booking”. Before confirming, you will see whether and how much of a cancellation fee applies.
- After cancelling you will receive a confirmation; any refund is initiated automatically.
You can cancel online until the day before arrival. If online cancellation is not (or no longer) possible, please write to us at [E-MAIL] stating your booking reference (e.g. HR-…). On the day of arrival, please also contact the hotel directly.
4. Refunds
If you are entitled to a refund under the cancellation conditions, we initiate it via our payment service provider Stripe to the original payment method – usually immediately after cancellation, at the latest within [14] days. Depending on your bank or card issuer, it may take another 5 to 10 business days for the credit to appear in your account.
For a free cancellation we refund the full amount paid, including taxes and service fee. If a cancellation fee applies, we refund the difference. If, exceptionally, a refund cannot be processed automatically, our customer service will contact you.
5. No-show
If you do not arrive without having cancelled beforehand, this does not count as a cancellation. In this case the hotel or our partner may charge the full price of the booking; as a rule, no refund is made. Your right to prove that no damage or less damage has been incurred or that expenses have been saved remains unaffected.
If you will arrive later than planned, please inform the hotel in good time so that your room is not given to someone else.
6. Changes and cancellations by the hotel
If the hotel or our partner cannot provide the booked service (e.g. due to overbooking or closure), we will inform you without delay as soon as we become aware of it. If your booking is cancelled by the hotel, the partner or HalalReservation, you will receive the full amount paid back. Where possible, we will help you find an equivalent alternative. Further statutory claims remain unaffected.
7. Changes to bookings
Changes to travel dates, room type or number of guests are only possible with the consent of the hotel or our partner. As a rule, this requires a cancellation under the applicable conditions and a new booking. Please contact us – we are happy to help.
8. When a statutory right of withdrawal applies
Registering and using a customer account is free of charge; you can have your account deleted at any time. If, as a consumer, you conclude any other distance contract with us that is subject to a charge and for which no statutory exception applies (e.g. § 312g(2) no. 9 BGB), you have the following right of withdrawal.
Withdrawal policy
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract was concluded.
To exercise your right of withdrawal, you must inform us ([FIRMENNAME] [RECHTSFORM], [ANSCHRIFT – STRASSE UND HAUSNUMMER], [PLZ] [ORT], Deutschland, phone: [TELEFON], email: [E-MAIL]) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
If you requested that the services begin during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract.
End of withdrawal policy
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
– To [FIRMENNAME] [RECHTSFORM], [ANSCHRIFT – STRASSE UND HAUSNUMMER], [PLZ] [ORT], Deutschland, email: [E-MAIL]:
– I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only if this form is notified on paper)
– Date
(*) Delete as appropriate.
9. Questions about your booking
If you have any questions about cancellations or refunds, you can reach us by email at [E-MAIL] or by phone at [TELEFON]. Please have your booking reference ready. Further information can be found in our Terms & Conditions.
Note: These legal texts are drafts and must be reviewed by a lawyer before go-live.